Returns

 

When and how can I return the goods?
Detailed information can be found in our cancellation policy.

How does the return of my package work?
You will receive a link to your return receipt together with the invoice via e-mail. Please fill it out completely and attach it to your return, so that we can assign your returns immediately and handle them as quickly as possible. The return costs are to be borne by yourself. In all cases, the necessary return documents have been supplied with the order or by mail. If something is missing contrary to expectations, then please contact us by e-mail at support@welcome.co.at we will gladly help you with your request.

How do I get my money back?
The already paid purchase price will be refunded immediately. When paying with PayPal you will receive a credit to your PayPal account from us. On request, the purchase price can be credited to your exchange as a credit.
Of course, once your refund has been made, you will receive a notification by email confirming the refund of your return.

When are we entitled to withdraw from the order?
We agree to accept your order according to the terms of the website. In the case of typing, printing and calculation errors on the website, we are entitled to resign.

All offers are valid while stocks last. If our supplier does not deliver the ordered goods despite a contractual obligation, we are also entitled to withdraw. In this case, you will be informed immediately that the ordered product is not available. The already paid purchase price will be refunded to you immediately.

When do we have to provide a remedy or replacement?

If there is a defect in the purchased goods that we are responsible for, we are entitled to choose whether to remedy the defect or to replace the goods. If we are not willing or able to remedy the defect or if it is delayed beyond a reasonable period of time for reasons for which we are responsible or if the remedy of defects / replacement fails in any other way, you are entitled to choose to withdraw from the contract or to demand a corresponding reduction of the purchase price.

Unless otherwise stated below, further claims of the customer, regardless of the legal grounds, are excluded. We are therefore not liable for damages that did not occur on the delivery item itself; In particular, we are not liable for lost profits or other pecuniary losses of the customer